The daughter of a woman who is three weeks late having her second dose of the Covid-19 vaccine said it has been “an absolute nightmare” finding out what is going on.
Pamela Wyndham, 93, has dementia and lives in a warden aided complex in West Bridgford.
As well as carers who visit multiple times a day, Pamela’s daughter Faye Wyndham-Crouch also ensures her mother is looked after, as her lasting power of attorney (LPOA).
Because of her health and vulnerability, Pamela needs to be visited at home for her Covid-19 jabs.
Nottinghamshire Live reported in mid-January this year about roving teams being used to visit people aged over 80 who couldn’t attend appointments at vaccine sites.
Despite this and her attempts to contact someone, Faye said there was “a lot of difficulty” getting the first dose for her mum, adding: “She had it a lot later than others aged over 90.”
After attempting to contact the roving team, Faye lodged a complaint with the NHS Nottingham and Nottinghamshire Clinical Commissioning Group (CCG) which is responsible for the rollout.
She was told it was passed on, but never had a response.
Both mother and daughter eventually had the Oxford Astrazeneca jab together on February 23, when army officers turned up at her mum’s accommodation.
But 15 weeks on, Pamela is still waiting for her second dose.
Faye, of Sherwood, said: “Mum’s second dose was due three weeks ago (May 12) but no one turned up.
“I booked the day off to be with her.
“I rang her GP, the vaccine lines on the county council website but all just said that it was nothing to do with them, but the roving team.
“Mum is housebound, she has dementia. I got my second dose because I could go to a centre but mum can’t.
“They’re trying to reduce the second dose from 12 to eight weeks, but it’s now been 15 weeks for mum.
“It’s not her fault and I’m sure there are others in her position but no one has been in contact.”
As with the first dose problems, Faye, after trying numerous methods of contact filed another complaint with the CCG – but has again not had a reply.
“They’ve got all my details, we’re just waiting,” she added.
“It makes me wonder, have they just forgotten mum? It was a bit of a palava the first time, it was only by chance that a carer was with mum when the army turned up, and they called me.
“By definition, people who are housebound usually have additional needs and they can’t pursue any problems.
“Mum wouldn’t be able to answer the door if we weren’t here and she wouldn’t understand what was happening.”
Faye has praised the work of the NHS and the rollout of the vaccination and said it is not in her nature to complain.
She equally said her GP has been supportive but confirmed that Pamela needs to be seen by the roving team.
“I appreciate it’s busy and it’s a difficult time, and I hate complaining,” Faye said.
“I think they have done a good job of the vaccine programme, but I am at the end of my tether now and I feel the CCG are at fault.
“It’s been an absolute nightmare and I just keep hitting a brick wall when I try contacting anyone.”
With concerns over a third wave of Covid-19, Faye is keen to see her mum get the protection of a second dose.
“I want to emphasise I am really happy with the NHS, it is just in this one instance I have concerns,” Faye said.
“It’s great others are getting second doses, but I’m wondering about the effectiveness now it’s been 15 weeks.
“I’ve even left a notice on mum’s door with my number and the carer, so we don’t miss someone if they turn up.
“I just think this team needs to be contactable to alleviate concerns and also so they know how to support the people they are visiting.
“We keep getting letters to say mum is eligible and we see the adverts – we are trying but just going round in circles.”
A spokesperson for NHS Nottingham and Nottinghamshire CCG said: “We would like to apologise for the delay and for any stress or anxiety this may have caused. We are working through a small number of second doses for housebound residents, which are slightly late due to recent growth in the number of housebound patients.
“Our teams have contacted anyone who is due their second dose to arrange an appointment as quickly as possible. If you have any questions, please call 0115 883 4640.”