Center Parcs, Butlins and Pontins updates for lockdown reopening

Holidaymakers across the UK are looking forward to getting away, with lockdown restrictions being gradually eased.

And as uncertainty looms over international travel amidst a suspected third wave of Covid in Europe, doubts are being raised about foreign holidays this summer.

It means many families across the UK are turning to the great British ‘staycation’, looking at places across the UK which are perfect for a family holiday.

Three of the biggest names in the UK for these sort of breaks are Center Parcs, Butlins and Pontins, with the first two companies having resorts very close to or within Nottinghamshire.

But when are these companies reopening to customers after lockdown, and what will they look like for customers?

All three companies – including Nottinghamshire-based Center Parcs – have issued statements addressing the Government’s roadmap out of lockdown.

Here’s what they’ve had to say.

Center Parcs

Nottinghamshire-based Center Parcs, which has its UK headquarters in New Ollerton, will be the first of the three resorts to reopen its doors.

Lodges in the company’s five UK villages will reopen to customers from Monday, April 12 – the same day much of the economy also kicks back into gear.

And the company, which has a village in the heart of Sherwood Forest, has revealed exactly what you can expect when guests return to the site.

Once open, Center Parcs customers will only be able to access its lodges, with the villages’ hotel rooms and apartments not available.

Only one household will be permitted in each lodge, and restaurants will be available for collection and delivery as well as terraces operating on the ‘rule of six’.

Center Parcs Sherwood Forest
Center Parcs Sherwood Forest
(Image: Center Parcs)

Outdoor activities including adventure golf will also be on offer, as well as lakes and the Aqua Sana.

However, the Subtropical Swimming Paradise will not be open for bookings between April 12 and May 16 due to Government restrictions.

Providing full details on what customers can expect, a Center Parcs spokesperson said: “We’re looking forward to welcoming guests to our lodges but hotel rooms and apartments will be unavailable.

“Only one household will be permitted per lodge.

“Our restaurants will operate a collection and delivery service, we also hope to have our terraces open (subject to the Rule of Six).

“A full list of available indoor and outdoor activities will be available to view and book within My Booking online no later than 14 days before your arrival date.

“A wide selection of outdoor activities will be available to book such as Aerial Adventure, Adventure Golf and many more.

“A selection of indoor activities will also be available such as badminton, short tennis, squash, table tennis, fencing and many more.

“Our lakes will be open with a range of activities available to book.

“Aqua Sana spa will be open for treatments.

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“Most of our retail outlets will be open, including ParcMarket.

“All areas of the village including activities will operate with consideration of single household participation and/or social distancing.

“The Subtropical Swimming Paradise will not be open during this time due to Government waterpark restrictions.”

Butlins

Family-favourite resort Butlins will not be reopening its holiday camps until the next phase of lockdown easing, on May 17.

This is mainly due to Government restrictions surrounding accommodation, with only self-contained lodges allowed to open to customers on April 12.

The company is yet to outline exactly what its resorts, including its large Skegness site, will look like once they reopen.

However, booking pages for the Skegness resort show that the waterpark, football, soft play and fairground facilities will all be on offer for the May half term.

This is alongside entertainment shows including duos Sam and Mark, and Dick and Dom.

In its most recent announcement, Butlins outlined what customers should do if they had booked a break over the Easter holidays, or between April and May 16.

Butlin's Skegness
Butlin’s Skegness
(Image: Lincolnshire Liive)

A spokesperson for the company said: “Following the government announcement on the roadmap out of lockdown, we’re excited to announce that we plan to reopen our resorts on May 17.

“We understand that you need more flexibility during these uncertain times, so if your break has been affected we’d like to offer you the following options.

“Of course we hope you’ll still join us on resort, but if not, there are options to rebook, bank your funds or request a refund. We’re asking you to complete a form to give us an indication of how you would like to manage your break.

“We’ll be responding to everyone in arrival order over three phases so please wait for an email to arrive regarding your break. Don’t worry if you don’t hear from us straight away – we will get to everyone and your options will be protected.

“Please do not call or email us at this time.

“The stage is set and we’re ready to welcome you all soon.”

Pontins

Holiday giant Pontins is also aiming to reopen its holiday camps on May 17 and wants to provide the “full Pontins holiday experience”.

The company is taking bookings from this date alongside the May half term holiday, and plans to have all of its restaurants, bars and entertainment facilities completely reopen.

Pontins, which has resorts in Somerset, Sussex, Suffolk, North Wales and near Liverpool, made the announcement following Boris Johnson’s roadmap announcement.

The company says it is working to ensure anyone who had booked breaks prior to May 17 can rearrange for a date once it is reopen.

A company spokesperson said: “Following the government’s announcement on the road map out of lockdown we are planning to reopen all our Parks from Monday May 17.

“We will keep making arrangements and working towards welcoming you back to our restaurants, bars and entertainment venues for our full Pontins Holiday experience.

“For reservations booked prior to our reopening, we will be able to offer you a change of date for this year or offer to move your holiday to the same date next year.

“We are still experiencing a high volume of enquiries with limited resources; we will be in touch with anyone affected as soon as we can so please bear with us.

“We are looking forward to welcoming you back very soon and thank you again for your continued support.”

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Nottinghamshire Live – Local News